Support

Need a hand with Vectivra? We're here to help. Most questions are answered within one business day.

Contact us

When you email us, please include your account email, your device and iOS version, and a short description of what happened (a screenshot helps). That lets us resolve things faster.

Frequently asked questions

How do I get an estimate?

Open the app, select your vehicle by year, make, model, and submodel, then upload a few clear photos of the damage. You can optionally attach an insurance estimate PDF for a side-by-side comparison. Tap submit and the AI will return a line-itemized repair estimate, usually within a couple of minutes.

What makes a good set of photos?

Capture the damaged area from a few angles in good light, plus one wider shot showing the panel in context. Clear, in-focus photos produce the most accurate estimates.

Is my data private?

Yes. We do not sell personal information. See our Privacy Policy for exactly what we collect and how it is used.

How do I delete my account or data?

Email support@collisionvision.app from the address on your account and we will permanently delete your account, uploaded photos, and associated estimates within 30 days.

Is the estimate a guaranteed repair price?

No. Vectivra produces an informational estimate to help you understand likely repair costs and to compare against an insurer's figure. Final repair pricing is set by the shop performing the work.

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